Returns, Exchanges & Store Credit Policy

We offer a 48-hour return window, which means you have 48 hours after receiving your order to apply for an exchange or store credit.

To qualify, the product must be:

• Unused and unopened
• In its original condition
• In its original packaging, with all seals intact
• Accompanied by your receipt or proof of purchase

Due to the hygienic nature of our beauty products, we cannot accept products that have been opened, tested or used unless the product is faulty, damaged or incorrect.

To request a return, contact us at skoonliefza@gmail.com within 48 hours of receiving your order. Please include your order number, the reason for the return and clear photographs of the product and packaging.

Please do not return your order before receiving confirmation and return instructions from us. Items returned without prior approval will not be accepted.

Nothing in this policy limits any rights available to consumers under applicable South African consumer legislation. Qualifying online purchases may be subject to statutory cooling-off rights, while defective products are covered by separate statutory protections.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

Contact us immediately at skoonliefza@gmail.com if:

• Your product is damaged
• Your product is defective
• You received the wrong product
• An item is missing from your order

Please provide your order number and clear photographs or videos showing the issue. We will assess your request and arrange the appropriate replacement, repair or refund where required.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used beauty products
• Products with broken or removed seals
• Products that have been tested or applied
• Products damaged after delivery
• Items that are no longer in their original packaging
• Gift cards
• Clearance or final-sale products

These exclusions do not apply where a product was delivered faulty, damaged or incorrectly, or where applicable consumer legislation provides otherwise.

Exchanges

Once your return has been received and inspected, we will notify you whether the exchange has been approved.

Exchanges are subject to product availability. If your preferred product is unavailable, we may offer store credit for the approved value of the returned product.

The customer is responsible for return and replacement delivery costs for voluntary exchanges.

Approved change-of-mind returns will be issued as store credit rather than a cash refund.

Store credit will be issued after the returned product has been received and inspected. Original delivery fees are not included in the store-credit amount, as delivery is a completed service.

Store credit cannot be exchanged for cash.

Refunds

We do not provide cash refunds for change-of-mind returns. Eligible change-of-mind returns will be processed as an exchange or store credit.

A refund may be provided where:

• The product is confirmed to be faulty or defective
• The wrong product was delivered
• The order cannot be fulfilled
• A refund is required under applicable consumer legislation

Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect after it has been processed. Your bank or payment provider may require additional processing time.

Return Shipping

Products remain the customer’s responsibility until they have been delivered to us. We recommend using a trackable courier service and keeping your proof of shipment.

Skoonlief will not be responsible for return parcels that are lost, damaged or delivered to an incorrect address because the provided return instructions were not followed.

Contact Us

For returns, exchanges, damaged products or any questions about this policy, contact:

Email: skoonliefza@gmail.com

Please include your order number in all correspondence.